Zero Tolerance Policy


Foothills Animal Hospital is committed to providing a safe, secure, and respectful environment for all clients and staff.

Words or actions that make others feel threatened or demeaned will not be tolerated and decisive action will be taken to protect patients and staff.

Disruptive Behaviour:

Foothills Animal Hospital considers the use of inappropriate words, actions or inactions as disruptive behaviour.

Inappropriate Actions/Inactions:

  • Violence (physical attacks or threats of harm)
  • Intimidation
  • Throwing, damaging property or breaking things
  • Unwelcomed physical contact
  • Failure to observe FAH policies and/or contracts
  • Refusing to leave the property

Inappropriate Words (in person, by phone, or any means of communication):

  • Abusive language and yelling
  • Disrespectful or demeaning language/comments
  • Remarks, jokes or innuendos that degrade, ridicule or offend
  • Discriminatory remarks
  • Threats or threatening behaviour
  • Bullying
  • Sexual Harassment

Immediate action will be taken when incidents described above occur.

Individual(s) may be asked to leave, the police may be called or the individual(s) may face dismissal from our practice.

Did you know that there are an estimated 3,700 pets for every veterinary team in Alberta? We love our clients, we love our patients, and we are doing our very best to provide each and every one of you with the medical care and customer service that you have become accustomed to from us. Please watch this video and visit this website for ways that you can help your veterinary team. 

Supporting the mental and emotional health of our veterinary team is as important to us as providing medical care for your furry family members. We will advocate for our teams mental health the same way that you advocate for your pets health.  We are open and accepting of any questions or criticisms that you have of our team as long as they are communicated with respect, without cursing or yelling. 

Trigger Warning  - Suicide

Did you know that female veterinarians are 2.4 times more likely to commit suicide than the general public and that female technicians are 2.3 x times more likely? If you are interested in learning more about the mental health struggles that a veterinary team faces, please click on this link



Read What Our Clients Say

  • "Always friendly and courteous"
    donm, Okotoks
  • "Everyone is very professional, friendly and helpful. The atmosphere is warm and inviting. Overall we are very pleased with the service and care Pete received and would recommend taking your fur babies to see them anytime."
  • "Excellent service.Friendly staff.
    Show kindness and consideration of the animals."
    aliceh, Okotoks
  • "I was so amazed on how accommodating they were and they staff was friendly and helpful."
    Allisonk, Calgary
  • "The staff at Foothills are always very accommodating and super friendly, our dogs feel very comfortable when we take them into the clinic as well, that means and tells us the most about the total atmosphere at Foothills Animal Hospital."
    Dong Okotoks

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